RETURN PROCEDURE

From the day the order is delivered, the customer has 14 days to request a return, specifying the reason.

The product must not be used in any way, nor washed or modified, but must be returned in the same conditions in which it was received, including tags and accessories found inside.

Voemièn offers the possibility of exchanging color/product if the item does not fully meet the customer's expectations.

The cost is 6.00 euros, the customer just needs to initiate the procedure as will be explained shortly.

If the purchased item does not satisfy the customer, they have the right to request a return for a refund.

This must be reported no later than 14 days from the delivery of the package, and the amount spent will be refunded in the manner requested by the customer; there are two options to choose from:

-Refund via Gift Card (a card with credit equal to the total amount you spent will be sent to your email), making the return Free.

The card has no expiration date and can be used to make other purchases on our website, or it can also be given as a gift to a friend, who will then have credit to spend.

If you choose to purchase items with a lower cost than what you spent, don't worry, as the difference will remain on the card and can be used at any time.

-Monetary Refund: By selecting this option, you will receive the amount spent directly to your payment method, deducting the outbound shipping costs (from 8 euros up to a maximum of 15 euros for islands or remote areas)

If the product is broken or damaged, the return will be processed as quickly as possible, and all costs will obviously be borne by us. As soon as the bag is examined, we will reship the new merchandise to the requested address.

Should the customer decide not to accept the free replacement but request a refund, it will be treated as a normal return.

Once you have decided to make a return, you must go to the contact us section of our website where you will find all our contact details that will be valid for making the return request. (don't forget to provide the reason)

·Send us an email at info@voemien.com with "Return" in the subject line. In the body, specify your order number, which you will find in the confirmation email as soon as you have made the purchase.

·If you cannot find it, your first and last name used to place the order from the website will suffice.

·In the email body, write us the reason for your decision and which return method you would like to be carried out.

·One of our operators will reply as soon as possible, guiding you through the procedure.

·Nothing complex, you just need to re-package the parcel exactly as it was delivered and arrange for its shipment independently to Via Frediani Francesco, 51/1, 59100 Prato PO, Italy.


Alternatively, merchandise pickup directly from your home is also available, with a surcharge of €15.00 (Bartolini).

Once the product returns to our warehouses, its condition will be checked (according to warehouse timings) and then the refund will be issued.

Refund times from when the merchandise passes inspection can vary from a minimum of 48 hours to a maximum of 20 working days. As soon as the refund notification is issued, it will take 12 hours for the amount to be credited to the current account. (except for PayPal where it is instant)