1) Scroll to the end of the images of the bag you want.

2) Tap the cube icon in the centre of the photo to rotate the bag.

3) Rotate the bag and zoom in on the details you want to see.

*PLEASE NOTE: If the 3D model doesn't show in high resolution, make sure you have a stable internet connection and, above all, that your smartphone doesn't have battery saver turned on.

To raise your VIP level and climb the ranks: silver, gold, platinum and diamond, you need to make purchases on the website.

By clicking the gift-shaped widget at the bottom left, you can access the Loyalty program; under VIP levels you'll see your current rank and how far you are from the next level.

You can find the page explaining all the benefits of each level HERE.

To earn points, just click the gift-shaped widget at the bottom left, join if you haven't already, and go to the earn points section.

There you'll find all the missions you can complete to earn loyalty points that can be converted into rewards!

To view the bag in augmented reality, go to the 3D model on the product page and click the cube; a black band with white text will then appear under the model.

Tap the text and project the bag into your space.

Please note

1) The surface where you project the bag must be flat.

2) Not all phones support this technology

3) Follow the instructions to make the render appear.

With referrals you can send a link to a friend or acquaintance: if the person you send it to signs up and places an order, they get a 10% discount, and you get 20 loyalty points on your account.

In the community area you can share your shopping experience and see all the content created by Voemièn influencers and all the news.

Voemièn accepts all certified payment methods, so you can pay with:

1) All enabled debit and credit cards.

2) PayPal

3) Apple Pay

4) Google Pay

5) Postpay

6) Amex

7) Bank transfer: at the end of your order you'll see the details for the transfer; the goods will be held for 24 hours, and by forwarding the bank receipt to info@voemien.com you'll speed up processing and therefore shipping.

8) Cash on delivery, with a €5.00 surcharge.

As soon as the parcel is processed by BRT's systems, the customer will receive an email or text message from the courier that same evening, with a link to track the order.

It depends on the shipping method selected: with the standard rate, deliveries take 1-4 working days, while with the express rate they take 24/48h.

Bearing in mind that this is about as likely as winning the lottery, the courier would collect it immediately and replace it with the correct one.

You'll need to start a return request as explained on this page.

The bag will be replaced with a new one as quickly as possible.

Voemièn offers two different return options; you can see the dedicated page here.

Nothing complicated: you won't even need to print a return label.

Refunds are issued within 24/48h after the goods are checked at our warehouse.

Very important: the goods must be returned in the same condition in which they arrived, with their tags and accessories.

By signing up to the Newsletter you agree to receive promotional emails.

Voemièn cares deeply about its customers: in fact, most of our emails contain interesting content for fashion lovers, such as advice on new trends, tutorials on how to clean leather, tips on caring for our leather bags, the artisan production process of our creations and much more.

At the bottom of every page of our store you'll find a dedicated section where, by signing up to the newsletter, you'll get 10% off your first purchase!

To use any discount code, enter it in the "discount code" box at checkout, which you'll find after entering all your shipping details.

No, you don't need an account to buy, but we strongly recommend creating one to stay up to date on the status of your order.